I bought something and it hasn't appeared
Sign in to the app with the account you used for the purchase. Open the You tab and tap Restore purchases. If the problem continues, email your receipt to support.
Support
Need help with Cynthia? Email support@cynthia.app. The Volke team answers in English or Portuguese. There is no form to fill out.
Support is not an emergency line.
Quick answers
I want to cancel the club
Cancel through your store. On iPhone: Settings, your name, Subscriptions. On Android: Google Play, Subscriptions. The app has a shortcut in the You tab. Readings and decks already delivered stay yours.
I want a refund
Request a refund from the store that processed your payment. For Apple, go to reportaproblem.apple.com. For Google Play, use its help center. Volke does not contest refund requests made through the store.
I want to delete my account
In the app, open You, Your data and privacy, Delete my account. You can download your data first. Deleting the account does not cancel the club: cancel your subscription through the store too. You can recover the account for thirty days. After that, its data is deleted. Purchase accounting records remain, without your name.
I want to download my data
In the You tab, tap Download my data. You receive an email with a link to download your journal, readings, saved people and a file containing your data. The link works for seven days.
My birth details are wrong
You can correct your details in the You tab. Your chart is recalculated. Readings you already bought stay as they were delivered.
Who is Cynthia?
Cynthia is a fictional character inspired by the Moon. The app is developed and operated by Volke Ideias Digitais Ltda.